Help & Questions

Help & Frequently Asked Questions

Have a question? You're in the right place. Browse our most common questions below or contact us at info@nexfourstore.com.

🎧 Products

What types of products does NEXFOUR sell?

NEXFOUR specialises in premium wireless audio products including wireless earbuds, ANC (Active Noise Cancelling) earbuds, ENC earbuds, and gaming headsets. All products are designed for high-fidelity sound, comfort, and seamless connectivity.

Do NEXFOUR earbuds support Active Noise Cancellation (ANC)?

Yes, several models in our range — including the AuraPods ANC, QuietTune, and ZenPods ANC — feature Active Noise Cancellation technology. Check individual product pages for details.

What Bluetooth version do NEXFOUR products use?

Most NEXFOUR products support Bluetooth 5.4 or higher for stable, long-range wireless connectivity. Refer to each product's specifications for exact details.

Are the earbuds compatible with both Android and iOS?

Yes, all NEXFOUR wireless earbuds and headphones are compatible with Android and iOS devices, as well as Windows and Mac computers.

What is the warranty on NEXFOUR products?

Please contact us at info@nexfourstore.com for warranty information specific to your product.

📦 Orders & Shipping

How do I track my order?

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. Use it to track your delivery on the carrier's website.

How long does delivery take?

Delivery times vary depending on your location. Please allow 5–10 business days for standard delivery within India. International orders may take longer.

Do you ship internationally?

Yes, NEXFOUR ships to multiple countries. Shipping charges and delivery times will be calculated at checkout based on your location.

Can I change or cancel my order after placing it?

Please contact us immediately at info@nexfourstore.com if you need to make changes. We will do our best to accommodate requests before the order is dispatched.

🔄 Returns & Refunds

What is your return policy?

We have a 7-day return policy. You have 7 days after receiving your item to request a return. Items must be in original condition, unused, with tags, and in original packaging. Read our full Refund Policy →

How do I start a return?

Email us at info@nexfourstore.com with your order details and reason for return. Do not send items back without first contacting us — unrequested returns will not be accepted.

Where do I send my return?

Once your return is approved, send the item to:
A-207, Aaple Ghar CHS, Lonikand, Th: Haveli, Pune – 412216

When will I receive my refund?

Once we receive and inspect your return, we will notify you of the approval. Approved refunds are processed within 10 business days to your original payment method.

Can I exchange a product?

The fastest way to exchange a product is to return the original item and place a new order once the return is accepted.

💳 Payments

What payment methods do you accept?

We accept major payment methods including UPI, net banking, credit/debit cards, and other options available at checkout.

Is it safe to pay on NEXFOUR?

Yes, all transactions on our store are secured and encrypted. Your payment information is never stored on our servers.

📬 Contact Us

Still have questions? We're happy to help!